SPECIFICATIONS

Application: Home,Hotel,Office,Gift,Camping,Wedding,Party,Sports,Travel,drinks hot,drinks cold,Afternoon tea

Capacity: 12 Oz

Color: Mix color

Delivery time: 1-7days

Design: Reactive Glazed

Logo: MONITO

MOQ: 1 set

Matierial: Stoneware

Microwave Safe: Yes

Packaging: Safe package

Packing: Safe Packing

Pattern: Reactive Glaze

Product name: Coffee Cup Set

Usage: Home Hotel Restaurant Office

brand name: MONITO

dishwasher safe: Yes

drinkware type: MUGS

feature: Stocked

material: Ceramic

model number: 722213

occasion: Home

place of origin: Hunan, China

style: Morden Luxury

type: Coffee Mugs

FAQ

1. Are you factory manufacturer?

Yes. we are a professional ceramic manufactuerer 29 years experienced in Hunan Liling,set up in 1994。

2. Where is your main market?

Our main market is North America, Europe, Australia, Japan, South Korea, Singapore, Malaysia, Dubai,ect.

3. Have you cooperated with any licensed or big brand company ?

Yes, We have reached cooperation with more than 1000 brands and are their stable ceramic suppliers,such as Starbucks,GIBSON,CBIS,Williams-Sonoma,Sapota,BAMBIS,HAYASHI,BROSTE,WalMart,KIRKLANDS,BILLIET and so on.

4. Do you have R&D department?

Yes,we have our own R&D group which has more than 29 years experiences specialized in ceramic design.

5. Can you provide and sign NNN (non-use, non-disclosure, and non-circumvent) agreement signed before share designs?

Yes, we are willing to sign this agreement, it is our duty to protect your products,as we treat every products like we always want to be treated as our own .

6. Do you accept ODM services?

Yes, OEM and ODM services are available .

7. What is your factory's prodcution capacity?

We have 8 auto-prodcution lines to ensure the daily output with 1,000,000pcs.

8. Are your items are healthy and can pass the test according to customer's standard ?

Yes, our all items are food grade, Each item is guaranteed to be lead-free, fully vitrified, microwave-safe, oven-proof, and dishwasher-friendly.heat-resistant, acid-resistant, and alkali-resistant and strengthened without such harmful substances as cadmium. There is no harm to your healthy. All mugs can pass the test whitch comply with the standard of Prop.65, EC84/500, LFGB Or from the 3rd party like SGS, BV etc.

9. Does your company accept our third party factory inspection?

Yes, sure ,after you place an order for us, we can cooperate with your factory inspection.

10. How much is your MOQ?

MOQ is depend on your product. Different product has different MOQ. Like 16pcs dinner sets, MOQ is 500pcs. Just tell us your needs.

11. How long is your delivery time?

For products in stock, we can send them out within 48 hours after receving payment. If not, then delivery according to your quantity, normally is about 30-70 days.

12. Can I get a free sample ?

Yes,we can send you a free sample for quality checking for those products we have stocks and cost for samples will be freight collected . If no stock mugs , we will ask for sample charge depending on sample quantity and shappes.

13. What's your shipping way?

Normally by sea transportation. Also can follow your needs.

14. How to control the quality ?

We have professional QC team with strict standard and well-organized management in whole mass production, they will inspect and control the quality accord to the quality standard of Sales Order.

15. How can you face the quality problem or claims aroused by customer?

Please rest assured that we have a strict quality control system and each workers' hard working.If customer found out the quality problem for our products , we will face it carefully and work with costomer to find out a solution such as re-send the qualitied products to customer for a replacement.

16. Are you in the member list of European Anti-Dumping ?

Yes, we got Anti-dumping rate is 18.3%.

P.S: For more information, you may contact with me by email.